Patient Experience Audit 2013


“Helpful, friendly and professional”


“Ruth was friendly, very helpful and explained everything”


“I just wanted to express my appreciation for your help…your quick diagnosis in identifying the root cause of the pain and discomfort I was experiencing in my left arm…writing the letter for me to hand to the doctor…I believe I would still be waiting; fortunately Dr M agreed with your diagnosis and agreed to give me steroid injections. As a result I have noticed a dramatic change for the first time in months. The pain has dramatically reduced and I am able to go about my daily routine without wincing in pain every time I move my left arm. Dr M advised that he would not need to see me again but I should continue with physiotherapy to help me get back on track.

I am very grateful for all that you have done for me and of course Dr M


The change has been dramatic for me [;] my pain has eased, my general wellbeing and mood has lifted and it is thanks to you for caring about the service you provide[.] You are clearly passionate about the job that you do and getting results for your patients [.] You care about the people you treat in helping them get back on track. I think it is important that you know what a difference you make in providing the help and support for people like me”