Patient Experience Audit 2013


1:

“Helpful, friendly and professional”


2:

“Ruth was friendly, very helpful and explained everything”


3:

“I just wanted to express my appreciation for your help…your quick diagnosis in identifying the root cause of the pain and discomfort I was experiencing in my left arm…writing the letter for me to hand to the doctor…I believe I would still be waiting; fortunately Dr M agreed with your diagnosis and agreed to give me steroid injections. As a result I have noticed a dramatic change for the first time in months. The pain has dramatically reduced and I am able to go about my daily routine without wincing in pain every time I move my left arm. Dr M advised that he would not need to see me again but I should continue with physiotherapy to help me get back on track.

I am very grateful for all that you have done for me and of course Dr M

[…]

The change has been dramatic for me [;] my pain has eased, my general wellbeing and mood has lifted and it is thanks to you for caring about the service you provide[.] You are clearly passionate about the job that you do and getting results for your patients [.] You care about the people you treat in helping them get back on track. I think it is important that you know what a difference you make in providing the help and support for people like me”